anurag it solutions
Leading The Way In Digital Solutions
Latest Jobs
TCS HIRING: Customer Service Agent
Job Details Given Below:
Job Location: Mumbai
Job Description:
- Bachelor’s degree.
- Proficient in relevant computer applications and systems.
- 0.9 Months-5 years of experience in a call center.
Environment:
- Knowledge of customer service practices and principles.
- Exceptional listening and conflict resolution skills.
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.
- Willingness to co-operate with others and work to team and business goals.
Customer Service Agent Job Responsibilities and Duties:
- Answer incoming calls, respond to emails and chats.
- Explain company’s features, products, and services.
- Make billing adjustments in accordance with company policies.
- Assist customers with service or feature modifications on account.