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TCS HIRING: Customer Service Agent


Job Details Given Below:

Job Location: Mumbai

Job Description:

  • Bachelor’s degree.
  • Proficient in relevant computer applications and systems.
  • 0.9 Months-5 years of experience in a call center.


  • Knowledge of customer service practices and principles.
  • Exceptional listening and conflict resolution skills.
  • Excellent data entry and typing skills.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situation appropriately.
  • Willingness to co-operate with others and work to team and business goals.

Customer Service Agent Job Responsibilities and Duties: 

  • Answer incoming calls, respond to emails and chats.
  • Explain company’s features, products, and services.
  • Make billing adjustments in accordance with company policies.
  • Assist customers with service or feature modifications on account.

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