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SUTHERLAND HIRING:- Incident Analyst-Major Incident Management.
Job Details Given Below:-
Person Specification:-
- Excellent listening skills.
- A willingness to problem solve.
- Strong verbal & written communication skills.
- Resilience – being able to handle complaints from customers.
- The ability to work as part of a team.
- Be self-driven & pro-active.
Qualification:-
- Any Graduate.
- have a minimum of 5 – 8 years experience with IT Incident management role.
- Excellent coordination skills: managing complex IT technical investigations.
- Excellent ability to organize, present, moderate management teleconferences in a structured manner.
- High degree of initiative, responsibility, reliability and proactive action.
- Good organization skills including the ability to prioritize workload within agreed parameters.
- Ability to communicate effectively in writing and verbally, adapting style to suit the audience
Desirable:-
- Experience in leading projects and motivation of others.
- Excellent coordination skills: managing complex IT technical investigations.
- Excellent ability to organize, present, moderate management teleconferences in a structured manner.
- High degree of initiative, responsibility, reliability and proactive action.